From: route@monster.com
Sent: Thursday, December 29, 2016 6:18 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: csr dallas
This resume has been forwarded to
you at the request of Monster User xapeix03
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OBJECTIVE: |
Customer service representative
with 4-year background in hotel services. Hotel services within a military
installation. Expansive knowledge of the PMS computer program, fantastic
phone etiquette, & customer service skills. Interested in pursuing greater
responsibility within the customer service field and possible management
opportunities. Self-motivated worker requiring little to no supervision.
Highly organized & security oriented. |
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EXPERIENCE: |
9/2013 - Present |
WDS Global (a Xerox Co.) |
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Industry: |
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In-bound call center |
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Answering Customer calls for
second tier of technical support for a mobile wireless provider. |
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2/2009 - 9/2013 |
RED RIVER INN |
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Hotel front desk and reservations
operations. Ran unsupervised shifts, worked alone often, money handling and
billing, inventory and sundry store. Used PMS and Outlook daily. Windows OS.
Customer service. |
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3/2000 - 1/2007 |
TDCJ-ID Allred & Robertson
Units |
Iowa Park, TX & Abilene, Tx |
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Safety and security of a housed
inmate population in general population and high security settings, multiline
phone use, radio communications, key control, firearms and chemical agent
use, inmate transports between units. Perimeter security team, central control
operations for gp and hs, front and back gate operations, building
supervisory desk operations. |
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EDUCATION: |
8/1992 - 10/1995 |
S.H. RIDER |
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HIGH SCHOOL |
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SKILLS: |
Skill Name |
Skill Level |
firearms & chemical agents
handling |
Intermediate |
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Windows OS |
Intermediate |
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Cash Handling |
Intermediate |
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Customer Service |
Expert |
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LANGUAGES: |
Languages |
Proficiency Level |
American Sign Language |
Beginner |
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CAREER HIGHLIGHTS: |
Employee of the month twice &
Employee of the quarter once |
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REFERENCES: |
Reference Name: |
Janie Simmons |
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Reference Company: |
Red River Inn |
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Reference Title: |
Front Desk Manager |
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Phone: |
580-481-7356 ext 4061 |
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Email: |
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Type: |
Professional |
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Reference Name: |
Erica Sawaneh |
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Reference Company: |
Hospice |
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Phone: |
940-882-0060 |
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Type: |
Personal |
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Reference Name: |
Bobby Bonner |
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Reference Company: |
Luminant |
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Phone: |
903-390-3372 |
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Type: |
Personal |
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